Privacy Policy

PRIVACY POLICY

Last Updated: May 18, 2026

Welcome to SafeNest Care Services. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or contact us regarding our care services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Us

SafeNest Care Services provides compassionate, person-centred care services to support individuals in maintaining independence, dignity, and wellbeing.

We are committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information when you visit our website or contact us:

Information You Provide to Us

We may collect personal information including:

• Full name
• Email address
• Phone number
• Address (where applicable)
• Care enquiry details
• Employment or recruitment information
• Any information submitted through forms or enquiries

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Website activity and usage information
• Date and time of website visits

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Provide information about our care services
• Arrange consultations or assessments
• Process employment or recruitment enquiries
• Improve our website and services
• Communicate important updates
• Meet legal and regulatory obligations

4. Legal Basis for Processing Information

We process personal information under the following legal bases:

Consent

Where you voluntarily submit information through forms or enquiries.

Legitimate Interests

To improve our services and respond to requests.

Legal Obligations

Where processing is necessary to comply with legal requirements.

Contractual Necessity

To provide requested care-related services.

5. Recruitment and Careers Information

If you apply for a role with SafeNest Care Services, we may process information relating to:

• Employment history
• Qualifications and certifications
• DBS (Disclosure and Barring Service) requirements
• Right to work documentation
• Professional references

This information is used solely for recruitment purposes.

6. Sharing Your Information

We do not sell or trade personal information.

We may share personal information with:

• Trusted service providers supporting our operations
• Healthcare professionals where necessary for care delivery
• Legal, safeguarding, or regulatory authorities where required by law

All third parties are required to keep information secure and confidential.

7. Data Security

We take reasonable measures to protect personal information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

We use appropriate technical and organisational safeguards to protect data.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Respond to enquiries
• Meet legal, safeguarding, or regulatory obligations

After this period, information will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of information
• Restrict or object to processing
• Withdraw consent where applicable
• Request transfer of your data

To make a request, please contact us using the contact details available on our website.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

We encourage users to review external privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page along with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact SafeNest Care Services through the details available on our website.